Switchover FAQ

Logging in & Commenting

The login I’ve used at TPM doesn’t seem to work anymore. Why?

-We switched to a new commenting system (Josh explains why here - the short version is that it is enables us to do all kinds of cool, proprietary things that other platforms don’t allow). If you just want the ability to comment, you can create a free account here:http://talkingpointsmemo.com/users/sign_up?d=np

If you want to take full advantage of all the new features we’ve built into TPM - including bookmarks, an ad-lite version of the site, long-form articles and more - than you can subscribe to TPM Prime here:http://talkingpointsmemo.com/users/sign_up?a=p

I created a new account, it says I’m logged in at the top of the page, but then when I try to comment it says, “oops, you’re not logged in…”

- This is a glitch we are working furiously hard to resolve. For now, if this happens, copy your comment, logout and log back in and everything should work. We know that’s a hassle. But it’s the only interim fix we have. We hope to have this fully ironed out shortly.

If after logging out and logging back in, you still can’t comment please email accounts@talkingpointsmemo.com and let us know what browser you are using and the version of that browser. 

Even though the site says I’m logged in, when I scroll down to the comments, I still see a yellow dialogue box that says “Please sign in before commenting. No username yet? Create a free account.” I thought I was already signed in???

- Same answer as above to the “oops, you’re not logged in question.”

I already subscribed to TPM Prime, but I receive an error message when I try to login. 

Please email TPMPrime@talkingpointsmemo.com and we’ll get that sorted out.

Where do I upload an avatar? 

All TPM users now have an account page where they can upload the avatar of their choosing.

I’m on the page to upload my avatar but it’s not letting me. What’s going on? 

We are working to fix incompatibility issues with certain browsers. At the moment, avatars can’t be uploaded using Safari. In Firefox, they must be dragged and dropped. In Chrome, you can upload them regularly be selecting a file from your hard drive.

I can’t swear in the comments anymore? When did TPM go prude? 

The commenting software defaulted to restrictive language filter. This will be removed shortly.

I can’t tell who responded to my comments, and I no longer receive a notification saying somebody replied. Can you bring these features back? 

Yes we can, and yes we will. We are going to modify the commenting software to show 
1. Whom a comment is responding to. 
2. Everyone who responded to a comment. 
3. Notifications when someone responds to your comment. We plan to have two iterations of this, one on site (a kind of dashboard) and one offsite (email notification).

Will using NoScript diminish my experience on TPM? 

Yes, using NoScript or any other service that removes scripts from TPM will disable the commenting interface. It also removes most advertising from the site, which means we earn less revenue that we could pour back into the site to make it more awesome.

Why are my RSS feeds are only displaying a preview of the articles? 

Full RSS feeds are made available to Prime members. If you are a Prime member, please use the RSS feeds found on your account page here.

I have another question that wasn’t answered here or need additional assistance with one of the previous questions 

Email siteissues@talkingpointsmemo.com

Miscellaneous

I’m using Internet Explorer 8.0 and the site is totally messed up, what’s going on? 

We are very sorry for the inconvenience. We are working to make the site more IE 8 friendly, and that process should be completed soon.

FAQ: Facebook comments on TPM

  1. Why did you switch to Facebook comments?
    Please read Josh’s full post on the decision.
     
  2. I don’t see any commenting interface at all.
    Browser extensions such as No-Script, AdBlock, and other ad/javascript-blocking extensions can prevent the loading of the comment box. Whitelisting Facebook’s domain (as well as TPM) will allow comments to load.

  3. I don’t have a Facebook account, or I have one but prefer not to use it.
    Log in with Yahoo, AOL, or Hotmail. Click the ‘Comment Using…’ button to choose your option.

     
  4. I’m using my Facebook account to comment, but don’t want to clutter my profile with comments, or don’t want them on my newsfeed.
    Uncheck 'Post to Facebook' below the comment box.
     

Facebook Commenting

TPM has officially made the switch to Facebook commenting. 

Josh’s full explanation is here

New Log In System

The switch to our new registration system is complete. For more information, click here.

TPM Log In System Changing

We’ve hit a snag in our move from one log in system to the other.

We’re working hard to have a fix in place as soon as we can. 

Thanks for your patience!

—Callie

TPM Commenting System Changing

TPM is changing its sign in system for commenting on April 2, which means your old username will be invalid. This change is a move to a much more secure and seamless login process, which will end all of the issues you’ve experienced in recent weeks regarding signing in, changing your avatar, etc.

More after the jump.

If you have not yet registered for our new system, please do so here.

We apologize for the inconvenience of having to re-register, but we assure you that this is absolutely necessary to make this switch. Also of note, we have gotten rid of OpenID in an effort to prevent the creation of false accounts and trolls.

Please note that nothing about our privacy policy is changing—we will continue to respect your privacy and will not take any data from your registration. TPM will only store your method of signing in, and a username and icon of your choice. Nothing more.

We appreciate your contributions to TPM over the years and are grateful to have such a vibrant and loyal commenting community.

*Reminder: As of April 2, your old username will be invalid.*

To register, click here.


Change In TPM Commenting Sign In System

Beginning today, you and other valued commenters of the TPM community are invited to pre-register your usernames for our new sign in system. This gives you the opportunity to either change your username or re-register your current one. 

This change in our sign in system is a move to a much more secure and seamless login process, which will end all of the issues you’ve experienced in recent weeks regarding signing in, changing your avatar, etc. 

We apologize for the inconvenience of having to re-register, but we assure you that this is absolutely necessary to make this switch. Also of note, we have gotten rid of OpenID in an effort to prevent the creation of false accounts and trolls.

Please note that nothing about our privacy policy is changing—we will continue to respect your privacy and will not take any data from your registration. TPM will only store your method of signing in, and a username and icon of your choice. Nothing more.

We will have a one-week transition period from our old system to our new system in which you may login using either one. We will notify you on our TPM Status Blog, above the comment threads (where “Login” is) and within the comment threads when we are making the switch, which we anticipate will be March 19.

We appreciate your contributions to TPM over the years and are grateful to have such a vibrant and loyal commenting community.

To register, click here.

Commenting Issues

We’re aware that some readers are having trouble logging in to comment. We’re in the process of improving our sign in system and hope to have things resolved shortly.

Thanks!

—Callie 

PollTracker Charts: Update

We’re hard at work on the PollTracker issue that some users are experiencing on Internet Explorer 9.

Note: If you are on Firefox 3.6, you will not be able to see the charts without upgrading your browser as Polltracker uses HTML 5, which is not compatible with FF 3.6. FF is now up to version 9, so upgrading is recommended.

In the meantime, if you’d like a screenshot of a particular chart or graph, please e-mail Chris O’Driscoll at cmodriscoll@gmail.com.

Thanks for your patience!

—Callie 

Unable to See Polltracker Charts?

We’re aware that some users on Internet Explorer 9 are having trouble seeing our Polltracker charts, and we’re looking into it. 

If you are on Firefox 3.6, you will not be able to see the charts without upgrading your browser as Polltracker uses HTML 5, which is not compatible with FF 3.6. FF is now up to version 9, so upgrading is recommended.

Thanks!

—Callie